An Intercom Fin alternative that bills per message
Fin is the Intercom AI agent. It costs $0.99 for each conversation it resolves, on top of Intercom helpdesk seats from $29 a month. Yoonoo is only the AI chatbot, billed per message at $2 per 1,000.
Prices from intercom.com/pricing, checked October 2026
- your traffic is low or uneven, and you'd rather pay per message than per month
- you want answers inline inside your docs as well as in a bubble
- you'd rather not pay for seats, feature tiers or a yearly contract
- you run a support team and want Fin and human agents in one inbox with ticketing
- you need the AI agent on email, WhatsApp, SMS, Slack or phone, not only website chat
- you want the AI to take actions in other systems through Procedures and data connectors
What it costs at your traffic
| Monthly usage | Yoonoo | Intercom Fin |
|---|---|---|
| 500 messages, 50 pages | $6 / mo$1 messages + $5 page plan | $217 / mo1 Essential seat + 190 outcomes (250 conversations, 76% resolved) |
| 3,000 messages, 300 pages | $26 / mo$6 messages + $20 page plan | $1,158 / mo1 Essential seat + 1,140 outcomes at $0.99 |
| 20,000 messages, 1,000 pages | $70 / mo$40 messages + $30 page plan | $7,553 / mo1 Essential seat + 7,600 outcomes at $0.99 |
Intercom Fin: one Essential helpdesk seat at the new-customer monthly price ($29, list $39; 1 seat minimum) plus $0.99 per outcome, counting 2 visitor questions per conversation and the 76% average resolution rate Fin publishes. A conversation counts as resolved when the visitor does not ask for more help after the answer. Fin on another helpdesk is sold through sales: $49/mo base with 50 outcomes, then $0.99 each. Yoonoo: messages at $0.002 each, averaged per month (packs start at 5,000 messages for $10 and never expire), plus the page plan that fits. All prices are for monthly billing.
Feature by feature
| Feature | Yoonoo | Intercom Fin |
|---|---|---|
| Pricing model | $0.002 per message, packs from 5,000 messages for $10 | $0.99 per resolved conversation plus seats |
| Team seats | One login per account, no seat pricing | Paid per seat, $29-$139/mo by plan; 1 seat minimum |
| Free start | Setup and 10 pages free | 14-day trial, no card needed |
| Train on a website crawl | Yes | Yes, website sync |
| PDF and TXT upload | Yes, up to 10 MB per file | PDF and DOCX, up to 45 MB, 100 files |
| Inline embed in a page | Yes, with suggested questions | Custom UI via the Fin Agent API, by request |
| Unused credits | Never expire | No credits; outcomes billed after use |
| API access | Yes | Fin Agent API, access via your accounts team |
| Channels beyond the website | API only | Email, WhatsApp, SMS, Slack, Instagram, Messenger, voice |
| Human live chat inbox | No | Yes, shared inbox on every plan |
| Ticketing and help desk | No | Yes, ticketing and help center from Essential |
Switching questions
What counts as a Fin outcome?
A conversation where Fin answers and the visitor does not ask for more help, including one where they simply leave for 24 hours, or where Fin completes a Procedure that hands off to your team. Each is $0.99, charged once per conversation. yoonoo charges $0.002 per message instead.
Which one is cheaper?
At every volume in the table, yoonoo. For 500 messages a month, Fin on one Essential seat comes to about $217, against $6; at 20,000 messages, about $7,553 against $70. That assumes 2 questions per conversation and the 76% average resolution rate Fin publishes. The Fin price includes a full helpdesk.
Can I use Fin without the Intercom helpdesk?
Yes, on Zendesk, Salesforce, HubSpot and other helpdesks, through Intercom sales: a $49/mo base plan with 50 outcomes, then $0.99 each.
Sources: intercom.com/pricing, fin.ai/pricing, Fin help: pricing and outcomes, Fin help: content types (document upload), Fin help: sync websites, Fin help: Fin Agent API, fin.ai (76% average resolution rate)