A Crisp chat alternative that bills per message
Crisp is a shared inbox and live chat suite priced per workspace; plans with its Hugo AI agent start at $45/mo, with included AI credits, then pay-as-you-go usage. Yoonoo is only the AI chatbot, billed per message at $2 per 1,000.
Prices from crisp.chat/en/pricing, checked October 2026
- your traffic is low or uneven, and you'd rather pay per message than per month
- you want answers inline inside your docs as well as in a bubble
- you'd rather not pay for seats, feature tiers or a yearly contract
- you want a shared inbox where your team takes over from the AI, with 2 free seats
- you need WhatsApp, Instagram, SMS or phone in the same inbox (Essentials and up)
- you want a hosted help center and a CRM next to the chatbot (Essentials and up)
What it costs at your traffic
| Monthly usage | Yoonoo | Crisp |
|---|---|---|
| 500 messages, 50 pages | $6 / mo$1 messages + $5 page plan | $53-$65 / moMini + Hugo usage for 250 conversations, $5 included |
| 3,000 messages, 300 pages | $26 / mo$6 messages + $20 page plan | $115-$190 / moMini + Hugo usage for 1,500 conversations |
| 20,000 messages, 1,000 pages | $70 / mo$40 messages + $30 page plan | $540-$1,040 / moMini + Hugo usage for 10,000 conversations |
Crisp: the cheapest plan with the Hugo AI agent (Mini, $45/mo per workspace, 1 crawled domain and 1 file) plus pay-as-you-go Hugo usage after its $5 of included credits, counting 2 visitor questions per conversation. Crisp bills Hugo by tokens and estimates a full conversation at $0.05-$0.10, hence the ranges. Essentials ($95, $25 credits) costs more at every volume here. Yoonoo: messages at $0.002 each, averaged per month (packs start at 5,000 messages for $10 and never expire), plus the page plan that fits. All prices are for monthly billing.
Feature by feature
| Feature | Yoonoo | Crisp |
|---|---|---|
| Pricing model | $0.002 per message, packs from 5,000 messages for $10 | Plans from $45/mo per workspace, plus AI usage |
| Team seats | One login per account, no seat pricing | 2, 4, 10 or 20+ by plan |
| Free start | Setup and 10 pages free | Free plan without AI; 14-day trial |
| Train on a website crawl | Yes | Yes; 1 domain on Mini, 3 on Essentials, 10 on Plus |
| PDF and TXT upload | Yes, up to 10 MB per file | Yes; 1 file on Mini, 5 on Essentials, 100 on Plus |
| Inline embed in a page | Yes, with suggested questions | Yes, as an iframe |
| Unused credits | Never expire | Included AI credits reset every billing cycle |
| API access | Yes | Developer APIs on every plan |
| Channels beyond the website | API only | Email, Messenger, Telegram; WhatsApp, Instagram, SMS from Essentials |
| Human live chat inbox | No | Yes, shared inbox on every plan |
| Ticketing and help desk | No | Help center from Essentials; ticket portal on Plus |
Switching questions
Does the free Crisp plan include the AI agent?
No. Crisp Free has 2 seats and no AI credits. Hugo, the Crisp AI agent, starts on Mini at $45 a month per workspace with $5 of AI credits, about 90 automated conversations.
Which one is cheaper?
At every volume in the table, yoonoo. For 500 messages a month (about 250 conversations), Crisp Mini plus pay-as-you-go Hugo usage comes to about $53-$65, against $6. At 20,000 messages it is about $540-$1,040, against $70. Crisp includes a shared inbox, 4 seats and more channels in that price.
Can I move my Crisp content over?
Point yoonoo at the same website and upload the same PDF and TXT files. There is no one-click import from Crisp.
Sources: crisp.chat/en/pricing, Crisp help: Hugo AI pricing and billing, Crisp help: train Hugo on your data, Crisp help: embed the chatbox in an iframe